eBusinessBanker FAQs

How do I know my transactions are secure?
How do I get online help?
How do I add new employees or additional accounts to my eBusinessBanker service?
What if I lock myself out of the system?
How do I place a stop payment on a bill through eBusinessBanker?
Why is one of my vendor accounts not being credited for a bill I paid online?
Will I be able to view my statement online using eBusinessBanker?
What system capabilities do I need to use ACH Editor to format and transmit my ACH files?

How do I know my transactions are secure?

The Bank employs VeriSign's Digital ID certificate to protect your transactions over the Internet. You can click on the “PADLOCK” graphic on the status bar at the bottom of your browser to learn more about the certificate and verify its authenticity. If you cannot see the graphic, click on “View” then “Status Bar” from the menu at the top of your browser.

The Bank also ensures your security by requiring that you run eBusinessBanker using a browser that supports 128-bit encryption. It is imperative that you, the user, are diligent in maintaining the secrecy of your Access ID and password - you are ultimately responsible for their confidentiality.

How do I get online help?

On the upper right corner of each eBusinessBanker screen, you will see a "Help" hyperlink. By clicking on the link, the help screen opens with information on the transaction you are trying to complete. If you need further assistance, you may search the index by selecting the "Show" hyperlink in the upper left corner of each help screen.

If the "Help" function does not resolve your question, you may always contact the Deposit Services Department at 508.568.3200 or 1.800.641.1100. Assistance is available during business hours Monday through Friday, 8:00 AM to 4:30 PM.

How do I add new employees or additional accounts to my eBusinessBanker service?

Logging in to the eBusinessBanker module brings up a list of forms. Contact us in writing using the "eBB Account Change Form" or the "eBB Add User Form" in the forms section and we will add the employee or account to your service. Once we have added an employee’s name to the system, you will then be able to tailor the individual’s inquiry and transaction rights to fit your needs.

What if I lock myself out of the system?

Call our Deposit Services Department – once we have verifed your identity, we will unlock you and have you back online in no time.

If you want to change your current password, you may do so at anytime by selecting the “Change Password” icon on the top toolbar of each screen. Passwords must be 8-12 characters in length with at least 1 number – we encourage you to use all 12 character spaces, as this makes it more difficult for unauthorized parties to decipher your password.

How do I place a stop payment on a bill paid through eBusinessBanker?
If the bill was paid by physical check and that check has not yet been cashed (determine this by logging in to your account online), you can initiate the stop payment through eBusinessBanker. Payments made via eBusinessBanker (ACH and wire transfer items inclusive) cannot be stopped once initiated.

Why is one of my vendor accounts not being credited for a bill I paid online?
Please make sure to initiate online bill payment 5-7 days prior to any bill due date. If you have initiated your bill payment within the necessary time framework, the address of your vendor may have changed. Please periodically review the address of each of your bill payment vendors for accuracy – if you need to make a change, you can do so within eBusinessBanker.

Will I be able to view my statement online using eBusinessBanker?
Absolutely! You will have access to your statements for the past 12 months online with the eBusinessBanker system. You also may view check images for the current cycle.

What system capabilities do I need to use ACH Editor to format and transmit my ACH files?
In order to use the ACH Editor software to format your ACH files in accordance with NACHA specifications, you will need Internet Explorer 6.0 Service Pack 1 and Microsoft .NET Framework 1.1 Service Pack 1. To determine what browser version you are running, select “Help” then “About” on the top toolbar on your web browser.

You may download both of these in our User Guides section.

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