|
Are my deposit accounts fully insured?
Your deposits at Cape Cod Cooperative Bank are fully insured, fully protected. The first $250,000* per depositor is insured by the Federal Deposit Insurance Corporation (FDIC). FDIC insures self-directed retirement accounts up to $250,000. All deposits above this amount are covered by the Share Insurance Fund (SIF) of the Co-operative Central Bank.
*Each depositer insured to at least $250,000 temporarily increased from $100,000 to $250,000 through 12/31/2013.
Can I do all of my banking with you?
Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
How do I switch my accounts to Cape Cod Cooperative Bank?
Thank you for your interest in becoming a Cape Cod Cooperative Bank customer. The first step is to visit one of our branch locations and establish a new account. Then for your convenience we offer a Cape Cod Cooperative Bank Switch Kit which will assist you in moving your accounts from your previous banks and make any other changes necessary with your payroll department, vendors, etc. At any time you may call a Customer Service Representative at 800-641-1100 and we'd be happy to assist you.
When are my deposited funds available for me to use?
In most cases, we will make funds available to you on the same business day we receive your deposit. If we receive your deposit after 2 P.M., it will be credited to your account on the next business day. If we receive your deposit on a Saturday, it will be credited to your account on the next business day. If you make a deposit at an ATM, funds from the deposit will generally be available on the next business day.
|
FUNDS AVAILABILITY POLICY
|
|
Description of Deposit
|
When funds can be withdrawn by cash or check
|
| Direct Deposits | The day we receive the deposit. |
| Cash, wire transfers, certified, teller's or government checks, checks on Cape Cod Cooperative Bank and checks drawn on other banks. | The day we receive the deposit. |
| Case by case delays - in some cases, we may not make all of the funds that you deposit by check available to you immediately. | The second business day after the deposit. The first $100 of a day's deposits of checks drawn on other banks may be available on the same day we receive the deposit. |
How do I qualify to be a CapeLife Account customer?
It's easy. Just maintain a combined daily balance of $15,000 in your Cape Cod Cooperative Bank CapeLife NOW checking account, Savings account, Super Savings account, Cape Cod Money Fund, Consumer Loan or Mortgage.
To become a CapeLife Account customer, visit one of our branch offices or give us a call at 800-641-1100.
How can I reorder checks?
Checks can be reordered online by clicking here, by mailing the reorder slip located in the last booklet of checks to: Cape Cod Cooperative Bank, 25 Benjamin Franklin Way, Hyannis, MA 02601, or by dropping off the reorder slip to any of our branch locations.
How do I make a deposit after the bank closes?
Signing up for direct deposit eliminates the stress of getting to the bank on time! To find out about signing up for direct deposit, click here.
Deposits can also be made through any Cape Cod Cooperative Bank ATM. Visit Locations & Hours to locate a branch or ATM near you.
We also accept deposits by mail. Bank-by-Mail deposits should be mailed to: Cape Cod Cooperative Bank, 25 Benjamin Franklin Way, Hyannis, MA 02601. A receipt will be mailed to you after your deposit is made.
For our business customers, we offer night deposit services at all of our branch offices.
How do I arrange for Direct Deposit of my payroll check?
After your checking or statement savings account is opened, you will receive our routing number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company. It may take a few pay periods before the direct deposit begins.
How do I set up Direct Deposit of my Social Security check?
After your checking or statement savings account is opened, you will receive our routing number and your account number. Simply contact us, to request an enrollment form or visit one of our convenient branch locations.
What if I lose my ATM/Debit Card?
In the event that your card is lost or stolen, during business hours, report it to Cape Cod Cooperative Bank immediately at 1-800-641-1100.
If you lose your ATM/Debit Card during the evening, on the weekend or on a holiday, call our 24 hour hotline at 1-800-554-8969.
Does it matter whether I choose 'debit' or 'credit' when I use my debit card?
Some merchants will have a preference, but in most cases the choice is up to you.
If you choose 'debit,' you will be asked to enter your PIN to approve the purchase.
If you choose 'credit,' you will be asked to sign a sales receipt as your approval.
In either case, the transaction is presented against the balance in your checking account.
How can I avoid ATM fees?
Certain Cape Cod Cooperative Bank accounts (NOW Checking, Regular Checking, CapeLife Account Checking) do not assess foreign ATM fees [fees charged by Cape Cod Cooperative when you use another bank's ATM.] However, the foreign bank will often assess a surcharge to use their ATM. This can be avoided by looking for an ATM in the SUM Program. Many banks (particularly in New England) have ATMs that belong to the SUM surcharge-free alliance and do not charge a surcharge. When using ATMs other than those owned by Cape Cod Cooperative Bank, look to see if they are a member of the SUM alliance by looking for the SUM logo.
If you are in Florida, you can use the ATMs in the Publix Supermarkets and not be surcharged as we are members of the Presto! Alliance.
Another way to avoid ATM fees is to request “cash back” at merchant locations. This will save you from stopping at an ATM.
What is Cape Cod Cooperative's TeleBank?
Cape Cod Cooperative’s TeleBank is our automated telephone banking service that allows you to access your account information, conduct account transfers and make loan payments, 7 days a week, 24 hours a day. Simply call 508-362-9800 or 1-888-566-0600. If you are not currently using Cape Cod Cooperative’s TeleBank, please either stop into a branch to fill out the proper application or you can click here to save a couple of minutes and print out the form, fill it out at your convenience and either drop it off at a branch or mail it to:
Cape Cod Cooperative Bank
Deposit Services Department
25 Benjamin Franklin Way
Hyannis, MA 02601
|
Equal Housing Lender. Member FDIC. Member SIF.